In the first instance any complaint should be raised with the Centre Manager. If this cannot be resolved verbally or a matter is serious then a written complaint needs to be made as soon as possible.
Complaints will be investigated by one of the Directors or an Independent Social Worker as appropriate. The outcome of any investigation will be communicated within 28 days.
Complaints about other agencies need to be made to that agency.
A copy of the full complaints procedure is available from reception upon request.